1. Introduction
At My E-Haat, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit www.myehaat.in ("Site") or use our services.
By accessing our website or providing your personal information, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Information You Provide to Us
We collect personal information that you provide when you:
- Register an account on My E-Haat
- Purchase a product from our website
- Subscribe to our newsletters or marketing communications
- Contact customer support or request assistance
This may include:
✔ Full Name, Email Address, Phone Number, Billing & Shipping Address
✔ Payment details (debit/credit card, UPI, or bank information)
✔ Feedback, reviews, or customer service requests
B. Information We Collect Automatically
When you use our website, we collect certain data automatically through:
- Cookies & Tracking Technologies: These help us improve your user experience. You can manage cookie settings through your browser.
- Device & Browser Data: IP address, device type, operating system, and browser version.
- Usage Data: Information about how you navigate and interact with our Site, including pages viewed, time spent, and purchase history.
C. Information from Third Parties
We may receive personal information from:
- Logistics Partners: Updated delivery status and address verification.
- Payment Providers: Transaction status and fraud detection data.
- Marketing Partners: If you opt-in through third-party ads or promotions.
3. How We Use Your Information
We use your data to:
✔ Process your orders, payments, and deliveries
✔ Provide customer support and resolve issues
✔ Improve our website, services, and user experience
✔ Send promotional offers (with your consent)
✔ Prevent fraudulent or unauthorized transactions
We will never sell or trade your personal information to third parties.
4. Disclosure of Information
We only share your data with:
✅ Payment Gateways: To process transactions securely.
✅ Logistics Providers: For order fulfillment and delivery tracking.
✅ Legal Authorities: If required by law or to protect against fraud.
✅ Service Providers: Who assist in hosting, analytics, and marketing (under strict confidentiality agreements).
5. Your Privacy Rights & Choices
A. Access & Correction
- You can update or modify your personal details in your My E-Haat account settings.
B. Opt-Out from Marketing
- You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link or emailing us at privacy@myehaat.in.
C. Request for Data Deletion
- You can request account deletion by contacting us. However, certain data may be retained as required by law.
6. Data Security Measures
We implement strict security controls to protect your information, including:
✅ SSL encryption for secure transactions
✅ Restricted access to sensitive data
✅ Regular security audits and compliance checks
⚠️ Important: While we take all necessary steps to secure your data, no system is 100% immune to cyber threats. If you suspect unauthorized access to your account, contact us immediately.
7. Children’s Privacy
Our services are not intended for children under 18 years old. If we learn that a minor has provided personal data, we will take immediate steps to delete it.
8. Cookies & Tracking Technologies
We use cookies to:
✔ Personalize your shopping experience
✔ Improve website performance and security
✔ Track analytics and marketing effectiveness
You can disable cookies through your browser settings, but some features may not function properly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
Last Updated: 5th February 2025
10. Contact Us
For any privacy-related queries, you can reach us at:
📧 privacy@myehaat.in
📍 Registered Address: Creativedial Consultancy Services Private Limited, Lucknow, Uttar Pradesh, India
📞 Customer Support: +91 9336948686