At My E-Haat, we ensure a seamless and transparent shipping process. This policy outlines our shipping methods, timelines, charges, and responsibilities.
1. Order Processing & Dispatch
✔ Orders are processed after confirmation by our customer support team.
✔ Standard orders are dispatched within 5 business days (unless stated otherwise in the product description).
✔ Made-to-order products may have longer processing times, as mentioned on the product page.
✔ Shipping updates, including tracking details (Airway Bill number), will be sent via email/SMS upon dispatch.
🚫 Note: We do not process orders on Saturdays, Sundays, or public holidays.
2. Shipping Partners & Delivery Timelines
✔ We have partnered with Shiprocket for nationwide shipping.
✔ Available shipping vendors are dynamically displayed at checkout, allowing customers to choose their preferred provider.
✔ Delivery timelines vary based on the location, chosen shipping vendor, and other logistical factors.
📌 Estimated Delivery Timelines:
📍 Metro Cities: 3-7 business days
📍 Tier 2 & 3 Cities: 5-10 business days
📍 Remote & Rural Areas: 7-14 business days
🚨 Exceptions: Delays may occur due to holidays, natural calamities, strikes, or government regulations.
3. Shipping Charges & Flat Rate Policy
✔ Shipping charges vary depending on the chosen logistics provider, delivery location, and product weight/size.
✔ Flat shipping rates apply to certain products (as mentioned on product pages).
✔ Customers can view real-time shipping charges on the checkout page before payment.
🚫 Important:
- Once a shipping partner is selected, My E-Haat reserves the right to switch to a different logistics provider if necessary for faster/better service.
- No additional charges will be applied beyond the amount shown during checkout.
4. International Shipping
Currently, we do not offer international shipping. We only ship within India.
5. Order Tracking
✔ Customers will receive a tracking link via email/SMS once the order is dispatched.
✔ The tracking details will be provided by Shiprocket and the chosen logistics partner.
✔ If your tracking number isn’t active within 48 hours, please contact us.
6. Delivery Attempt & Address Issues
✔ Our delivery partners will make two (2) delivery attempts before marking the order as undeliverable.
✔ If the customer is unavailable, the package may be returned to us. In such cases:
- Re-shipping charges may apply for a second attempt.
- Refunds (if applicable) will be processed after deducting original shipping costs.
📌 Address Change: Customers can request an address change before dispatch by contacting us at shopping@myehaat.in.
7. Damaged, Missing, or Lost Shipments
🚨 If your package is delayed, lost, or damaged, please report it within 48 hours:
📧 Email: shopping@myehaat.in
📞 Phone: +91 9336948686
✔ If a shipment is lost in transit, we will either refund or replace the order at no additional cost.
✔ If a package is delivered in a damaged condition, share clear images within 48 hours to initiate a claim.
🚫 Note: We are not responsible for delays caused by courier services once the package is dispatched.
8. Contact Us
For any shipping-related queries, reach out to us:
📧 Email: shopping@myehaat.in
📞 Customer Support: +91 9336948686
🌐 Website: www.myehaat.in