My E-Haat Customer Care: Shipping, Returns & Support

Customer Care

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At My E-Haat (“My E-Haat”, “we”, “our”, “us”), our mission is to connect conscious customers with Indian artisans and producer groups through a fair, transparent and reliable digital marketplace.

If you ever face an issue with your order, products, payments, or account, our customer care team is here to help.

1. Contact Details

Customer Care (Ekta Group)

Email: contact@myehaat.in

Phone/WhatsApp: +91-9217102393

Address: Ekta Group, 53, HA 60 Rd, Block A, Sector 104, Noida, Uttar Pradesh – 201304, India

2. Customer Care Timings

  • Working days: Monday to Friday (excluding national/public holidays)
  • Timings: 10:00 AM – 6:00 PM (IST)

Queries received outside working hours or on holidays will be responded to on the next working day.

3. Response & Resolution Timelines

Order / product / delivery queries:

  • First response: within 24–48 working hours
  • Resolution target: 3–7 working days, depending on the nature of the query and coordination with logistics partners / artisans.

Returns, exchanges & refunds:

  • Acknowledgement of your request: within 24–48 working hours
  • Pick-up coordination: within 3–5 working days (where applicable)
  • Refund processing: as per our Refund Policy

In case of delays (for example due to festivals, natural calamities, or other events beyond our control), we will keep you informed via email/SMS/phone as far as possible.

4. Types of Support We Provide

  • Help with product information and availability
  • Assistance with placing orders and payment issues
  • Support with order tracking and delivery status
  • Assistance for returns, exchanges and refunds
  • Help with account / login issues
  • Feedback, complaints and suggestions

5. Escalation

If you feel your concern has not been adequately addressed, you may write to us with the subject line “Escalation – Customer Support” at contact@myehaat.in with your order ID, registered email/phone number, and a brief summary of the issue.

We will review escalations at a senior level and aim to resolve them within 7–10 working days.

6. Grievance (IT / Data & Consumer complaints)

For grievances related to data/privacy or serious service concerns, you can write to:

Grievance Officer – Ekta Group

Email: contact@myehaat.in

Address: Ekta Group, 53, HA 60 Rd, Block A, Sector 104, Noida, Uttar Pradesh – 201304, India

(We recommend clearly mentioning “Grievance” in the subject line.)