Last Updated: December 08, 2025

This Privacy Policy explains how My E-Haat, operated by Ekta Group (“My E-Haat”, “we”, “us”, “our”), collects, uses, shares and protects your personal information when you visit www.myehaat.in or use our services.

By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Device & Usage Information

• IP address, browser type/version, device identifiers
• Pages visited, time spent, links clicked, referring site
• Approximate location (based on IP), date & time of visits

Account & Order Information

• Name, email address, phone number
• Shipping and billing addresses
• Order details (products, quantities, amounts, dates)

Payment Information

Payment method and limited payment details (last digits of card, payment status, transaction IDs) as provided by payment gateways.

We do not store your full card/UPI banking details; these are handled by secure third-party payment processors.

Communications & Support

• Messages, queries, feedback, reviews and any attachments you send us (such as photos for support/returns).

Cookies & Similar Technologies

We use cookies, pixels and similar technologies to:

• Keep you logged in
• Remember preferences and cart items
• Analyse site traffic and performance
• Support marketing and advertising (where applicable)

2. How We Use Your Information

We may use your information for purposes including:

• Order fulfilment: process orders, payments, shipping, returns and refunds
• Customer support: respond to your queries, complaints and feedback
• Account management: maintain and secure your user account
• Improving our services: analyse usage, fix issues, enhance features and experience
• Marketing & communication: send updates, offers, newsletters (you can opt out anytime)
• Legal and security: comply with legal obligations, prevent fraud and misuse, enforce Terms

3. Legal Basis & Consent

Where required under applicable law:

We process your information based on your consent, the need to perform a contract (e.g. to complete your order), compliance with legal obligations, or legitimate interests such as improving our services and preventing fraud.

You may withdraw your consent for certain processing (e.g. marketing emails) using unsubscribe options or by contacting us.

4. Sharing of Your Information

We may share your personal information with:

Service Providers & Partners

• Logistics and courier partners (delivery, returns)
• Payment gateways and banks
• Hosting, IT and analytics service providers
• Customer support and communication tools

Legal & Compliance

Law enforcement, government authorities or other parties when required by law or to protect our rights.

Business Transfers

During mergers, acquisitions, restructuring or sale of assets, with appropriate safeguards.

We do not sell your personal information for monetary consideration.

5. Cookies & Tracking Technologies

We use first-party and third-party cookies for:

• Essential functions (login, cart, checkout)
• Performance and analytics
• Advertising / remarketing (where applicable)

You can manage cookies via your browser settings. Disabling some may affect functionality.

6. Data Retention

We keep your personal information for as long as necessary to:

• Provide services
• Meet legal, accounting and reporting requirements
• Resolve disputes and enforce agreements

Some data may be retained longer where required by law or for legitimate business purposes.

7. Data Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.

8. Your Rights & Choices

Depending on the law, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion or restriction (subject to legal requirements)
• Object to certain processing (e.g. marketing)
• Withdraw consent where applicable

You can exercise these rights by contacting us at contact@myehaat.in.

9. Children’s Privacy

We do not knowingly collect personal information from children.

Please contact us if you believe a minor has submitted personal data.

10. International Transfers

If your data is transferred, stored or processed outside India, we ensure appropriate safeguards in accordance with applicable laws.

11. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Always review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The updated version will be posted on the Site with a revised “Last updated” date.

13. Contact Us

For questions or requests regarding this Privacy Policy, contact:

Ekta Group – My E-Haat

Email: contact@myehaat.in

Address: 53, HA 60 Rd, Block A, Sector 104, Noida, Uttar Pradesh – 201304, India

Phone: +91-9217102393